Travelers Aid Chicago is a program that provides resources and referrals, crisis intervention and protective travel services to passengers traveling through Chicago’s O’Hare International Airport. Since 1851, Travelers Aid has worked around the world to help passengers in crisis. At O’Hare, we help vulnerable travelers who need guidance and support during their trip, helping them create a safe, viable plan to arrive at their destination.
Over 155 Travelers Aid volunteers staff the information desks in O’Hare’s domestic and international terminals and, each year, the volunteers and staff assist over 900,000 passengers, providing information about both the airport and the Chicago area. Protective Travel Services (PTS) are provided to vulnerable or at-risk travelers who need guidance, support or advocacy as they travel through O’Hare, including: refugees, repatriates, passengers with special needs, youth who have run away and/or are returning home, recipients of humanitarian aid, Military Severely Injured passengers, passengers with developmental delays, and others. Crisis Intervention services work with travelers in crisis to create a safe, viable plan. These persons are often novice/inexperienced travelers, travelers experiencing traumas, weather delays or flight cancellations, passengers experiencing extreme stress or anxiety, and persons who lack monetary resources.
Hours:
Our office is open 356 days a year.
Monday – Friday 8:00 AM – 9:00 PM
Saturday – Sunday 10:00 AM – 9:00 PM
Info Desk Hours:
Monday – Friday 8:00 AM – 8:00 PM
Saturday – Sunday 10:00 AM – 7:00 PM
Main Contact Person:
John Ishu, jishu@heartlandhumancareservices.org, 773-894-2427
General Email: travelersaid@heartlandhumancareservices.org
Address:
Travelers Aid Chicago
O’Hare International Airport
Terminal 2
PO Box 66019
Chicago IL, 60666